The Request-to-Care Process
Clear steps for every service line—from your first request to coordinated care delivery.
- Home Health
- Personal Assistance
- Transportation
- Staffing
- Pediatric Care
1
Physician Referral or Family Request
A physician, hospital discharge planner, family member, or caregiver contacts us. We also accept referrals by phone, fax, or online intake.
2
Insurance & Eligibility Verification
Our intake coordinator verifies Medicare, Medicaid managed care, commercial insurance, or private-pay eligibility within 24 hours.
3
Clinical Assessment & Care Plan
A qualified clinician performs an in-home assessment and develops a physician-approved Plan of Care.
4
Service Authorization & Scheduling
Necessary authorizations are obtained and the first visit is scheduled.
5
Care Delivery & Coordination
Licensed clinicians deliver care while coordinating with physicians and family members.
6
Ongoing Review & Transition
Care plans are reviewed regularly to ensure continued quality and smooth transitions.
1
Family Consultation
A family member, caregiver, or client contacts us to discuss personal assistance needs and daily living support.
2
Needs Assessment
We evaluate the individual's care requirements, home environment, schedule, and personal preferences.
3
Service Plan Development
A customized care plan is created based on the client's daily routines, level of assistance needed, and personal goals.
4
Caregiver Matching & Scheduling
A qualified caregiver is matched based on compatibility, availability, and care needs, then visits are scheduled.
5
Personal Care Services Begin
Caregivers provide assistance with bathing, dressing, grooming, mobility, meal preparation, companionship, medication reminders, and other approved services.
6
Ongoing Supervision & Family Communication
Care is monitored regularly, schedules are adjusted as needed, and families receive updates to ensure continued quality support.
1
Transportation Request
Patients, caregivers, medical providers, or family members schedule transportation by phone or online.
2
Trip Verification
Our team confirms appointment details, pickup location, mobility requirements, and any special accommodations.
3
Scheduling & Route Coordination
Transportation is scheduled with the appropriate vehicle and driver to ensure timely arrival.
4
Pickup & Safe Transport
Our trained drivers provide reliable door-to-door transportation while assisting passengers as appropriate.
5
Appointment & Return Transportation
Patients are transported safely to medical appointments and returned home or to their next destination.
6
Ongoing Transportation Support
Recurring transportation schedules can be arranged for dialysis, therapy, chemotherapy, rehabilitation, and other routine medical visits.
1
Staffing Request
Healthcare facilities submit staffing requests based on scheduling needs, specialty requirements, and shift coverage.
2
Workforce Review
Our staffing coordinators review position requirements and identify qualified healthcare professionals.
3
Candidate Selection
Licensed professionals are matched according to experience, certifications, availability, and facility preferences.
4
Credential Verification
All licenses, certifications, background screenings, and employment documentation are verified before placement.
5
Placement & Assignment
Qualified clinicians are assigned to the facility, ensuring dependable coverage for temporary, contract, or permanent positions.
6
Ongoing Client Support
Our staffing coordinators maintain communication with both facilities and healthcare professionals to ensure quality service and staffing continuity.
1
Appointment Request
Parents or guardians contact our office to schedule a wellness visit, sick visit, developmental screening, or pediatric consultation.
2
Registration & Insurance Verification
Our staff gathers patient information, verifies insurance coverage, and prepares the child's visit.
3
Pediatric Evaluation
The provider performs a comprehensive assessment, reviews medical history, growth, development, and current health concerns.
4
Personalized Care Plan
Based on the evaluation, we provide recommendations, treatment, immunizations, screenings, or referrals tailored to the child's needs.
5
Pediatric Care Delivery
Children receive compassionate, age-appropriate healthcare focused on prevention, treatment, growth, and overall well-being.
6
Follow-Up & Preventive Care
We monitor ongoing development through routine wellness visits, follow-up appointments, immunizations, and continued family education.